Otto’s FAQs

Otto accepts various payment methods for your convenience, including Mastercard, Visa, Amex, and Debit. Learn more about our Buy Now, Pay Later option.

Quality is our mantra at Otto. Our technicians undergo rigorous training with a comprehensive "Mobile Tire Service Training" manual, ensuring top-notch tire installations prioritizing safety. We equip them with the finest machinery from Hunter Engineering, and continuous training is a staple to ensure we consistently deliver exceptional service.

Life is busy - and we understand plans change. You can reschedule or cancel your appointment by giving us at least 24 hours notice. Please note that cancellations without adequate notice may incur a fee of $45+HST. This policy helps us maintain service quality and optimize scheduling. If you have questions, our customer service team is always here to help.

Otto is an Atlantic Canadian company, and we know weather on the east coast can be wild. Come rain or snow, Otto is committed to servicing your vehicle. In extreme weather conditions that might impact safety, we proactively reach out to reschedule appointments, ensuring your safety and convenience.

Absolutely! Otto provides a unique road hazard warranty, among the best in the industry, covering various scenarios. You'll receive all warranty details with your service receipt, ensuring transparency and peace of mind.

At Otto, we strive to be punctual for your convenience. Our drivers will contact you with an estimated time of arrival before your appointment. While real-time tracking isn't available yet, we're working on bringing this feature to you soon!